Errors

​

Sync Errors

​

Embeddings

• Failed to upsert vectors

  • Description: Unable to insert vector embeddings into our database.
  • Suggested Action: Manually trigger a resync for the file.

• Failed to generate embeddings

  • Description: Failed to create vector embeddings using the embedding model.
  • Suggested Action: Manually trigger a resync for the file.

• File chunking failed: encountered text corresponding to disallowed special token

  • Description: Unable to segment text due to unrecognized characters.
  • Suggested Action: Review the uploaded file.

• Mismatch between chunks and embeddings

  • Description: Discrepancy in the count of text chunks and embeddings.
  • Suggested Action: Contact support for further investigation.

​

Parsing

• No text was retrieved from file
  • Description: Unable to extract text from the file.
  • Suggested Action: Review the uploaded file to ensure text is present.

​

Data Connectors

• Failed to decode Notion response

  • Description: Unable to properly process Notion’s response.
  • Suggested Action: Review the Notion page.

• Failed to get Notion files for updating the data source

  • Description: Possible permission issue.
  • Suggested Action: Verify user access to and content of the Notion page.

• Notion failed to return the requested blocks

  • Description: Possible permission issue or deleted block.
  • Suggested Action: Verify user access to the Notion page.

• Failed to retrieve and parse file

  • Description: Notion error due to elements that cannot be parsed.
  • Suggested Action: Review the content of Notion page.

• Failed to auto-sync during scheduled sync

  • Description: Unsuccessful file re-sync.
  • Suggested Action: Verify the file(s) being synced.

​

Rate Limit

• You have hit one or more rate limits, please try again later
  • Description: Exceeded rate limits for the API or a data connector.
  • Suggested Action: Implement proper rate limiting practices or wait before retrying.

​

Authentication

• Your auth token has been revoked
  • Description: Expired authentication token.
  • Suggested Action: Generate a new refresh token for use.